Shipping policy

Warranty / Returns

All items sold on WorldofGelato.com are final sales. We do not accept returns or refunds. If at our discretion WorldofGelato.com does agree to a return via email, WorldofGelato.com will charge the customer a 20% restocking fee and the remaining balance will be issued in the form of a Store Credit, to be used on WorldofGelato.com Merchandise only. If a customers' shipment arrives damaged, or does not arrive at all, a claim must be filed with WorldofGelato.com within 2 days of the received date, stated by the Shipper. A Claim will then have to be filed with the shipping company and the issue will be resolved from there. All equipment and display cases are classed as a special order. On these items all sales are deemed final and the customer agrees that there will be no credit card chargebacks. WorldofGelato.com warranties all merchandise and passes on the manufacturers of said items' published warranty. WorldofGelato.com is not responsible for those items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise. Additionally the insurance and protection of your merchandise is solely your responsibility, and WorldofGelato.com shall not be held liable for any loss, theft, or resulting damages whatsoever that may occur. No returns will be accepted if WorldofGelato.com is not informed within 7 days of receipt of goods and all other procedures are followed.


If a circumstance arrives where WorldofGelato.com does accept a returned item, all returns must receive a Return Merchandise Authorization (RMA) number and be returned to WorldofGelato.com within 7 days of receipt of the original purchase. The RMA number must be clearly written on the outside of the package or it will not be accepted. The items being returned must be shipped back and fully insured through the UPS, or an approved national shipping company (approved in writing by WorldofGelato.com), registered/insured at the customer's expense. All merchandise will be inspected and must be free from damage, alterations, or wear. All Returns are subject to a 20% restocking fee. At no time will a credit card refund be issued. WorldofGelato.com will issue all refunds in the form of Store Credit to be used at WorldofGelato.com only. Exchanges will be processed similar to returns. Items that are classed as special order or that have been altered may not be returned or exchanged.
Please ship and insure all authorized returns to:
WorldofGelato.com
35 Trade Zone Court
Ronkonkoma, NY 11779
No Sales Tax

 

Payment

For your convenience WorldofGelato.com accepts the following credit cards.

  • Visa 
  • MasterCard 
  • American Express 
  • Discover Card 
  • JCB

Please Note: your credit card statement will read a charge for any transaction on this site billed by "Gourmet Technologies Inc." WorldofGelato.com is a wholly owned subsidiary of Gourmet Technologies Inc.

Shipping

Orders are processed on a first come, first ship basis. Items that are in stock will be shipped within two business days of confirmation of your order. In the event an item is out of stock, the customer will be contacted and informed as to the estimated time of delivery. No charges will be made to the credit cards unless the customer agrees to the delay. Billing will occur at shipping. Customer will be notified of any delays via e-mail. UPS is our preferred logistics carrier for our shipping and returns.  All packages will be shipped via UPS, and may require a signature. Delivery cannot be made to P.O. Boxes. The customer is responsible for all freight charges for all orders and returns.